Terms and Conditions

All prices include GST.

Our ABN number is 50 701 355 856

Payment can be made by Credit Card, Direct Deposit or Paypal

For Direct Deposit (bank transfer) please email ( remittance. National Australia Bank. Account Name BC&C Form. BSB 086 518. Account Number 591771041


We deliver our products with Australia Post. In general, freight, postage and handling costs are automatically calculated by Australia Post based on your postal code. These costs are recalculated before shipping and we will inform you about any additional costs.

It is your responsibility to make sure that the delivery address mentioned at order and mentioned in our order confirmation is correct

Our order processing time is generally between 3 to 5 days. Delivery time depends on Australia Post standard delivery terms.

If you wish to use your own forwarder please mention it at order under comments

Our deliveries through Australia Post are insured by us.


Please check goods at reception. Any claim must be made within 24 hours of receipt. Send us a photo of the problem and contact us by phone on 0429 678 676 or email to discuss the matter.

If a product is found defective due to our fault or damaged during delivery, we will issue a refund, or replace it with a similar product if preferred, within 5 business days in accordance with this refund policy.

If we decide that the product needs to be returned, we will only refund the postage costs for a return if the problem is due to our fault or occurred during delivery. Address for the return of products

Flavours of Oz, 233 Piggot Martin Rd, Lowlands WA6330

In the event that you change your mind or would like another item instead please follow the above steps for the return/exchange policy. Please note when changing your mind postage costs are not covered by us.

Perishable products like fresh produce and living plants cannot be returned, refunded or exchanged.

Our liability for products purchased from us shall be limited to the refund of the purchase price or a store credit to the same amount. The refund will be using the same method of payment than used when placing the order. We will not be liable for any property damage, personal injury, loss of use, interruption of business, loss of profits or other consequential, indirect, incidental, punitive or special damages, however caused, whether for breach of warranty, contract, tort (including negligence) strict liability or otherwise except which is unlawful to exclude.


The services offered through this website are for general information purposes only and do not purport to be comprehensive advisory services. No responsibility is accepted by Flavours of Oz, its officers, staff, agents, contracts, or affiliates for the accuracy of any statement or omission of any statement, opinion, or information provided on or by means of this site. Readers should rely on their own enquiries in making any decisions. Site visitors should also note that any information that is limited to a particular state may not be applicable in other states.

Flavours of Oz makes no warranties or guarantees of any kind regarding non-infringement of rights, that the site or the information on it will not be interrupted, is timely, accurate, reliable or error free, quality or fitness for purpose, and hereby disclaims and is released from all liability and responsibility for any loss, damage, costs or expenses of any kind suffered or incurred by anyone as a result of or in respect of those matters or as a result of or in respect of any goods or services purchased or any transactions entered into using, relying on or otherwise in respect of this site.

We accept no liability whatsoever for online fraud.


If you are entering our online shopping website, we make a record of your visit and logs information, including the following for statistical purposes – visitor IP address, date and time visited.


Some pages of this internet site provide the facility for users to give personal details including, but not limited to, newsletter feedback, survey results, name and email address. Email addresses and names are stored securely and can only be accessed by our authorised staff. Your email address will not be disclosed without your consent.

Some pages of this website may be used for the purpose of collecting business information such as the completion of online questionnaires as part of our service to our various clients. The information you provide will be used primarily for the purpose stated in the form. These details will not be sold or provided to other parties without your consent.

You agree to the collection and use of information by visiting our website.

If you have any concerns about our collection or use of information on our website please email us at


A cookie is an electronic token that is passed to your browser and your browser passes it back to the server whenever a page is sent to you.

Our server generates one cookie which is used to keep track of the pages you have accessed while using our server. The cookie allows you to page back and forwards through the web site and return to pages you have already visited. The cookie exists only for the time you are accessing our server.

You do not need to have configured your browser to enable the accepting or sending of cookies in order to use this site (though you will not have access to the full functionality of the website if you do not).

Cookies are not used for any other purpose at this site. We do not use cookies to collect personal information.


If you have any other questions about this privacy statement, the practices of this site, or your dealings with this site, please contact us at